About Us

Crescendo is a leading AI company creating CX Solutions for brands in SaaS, HealthTech, FinTech, eCommerce, and beyond. We are creating a brand new category in the market called Augmented AI — a combination of omnichannel Agentic AI and live human agents to provide customers with end-to-end CX solutions in any language, 24/7.

Crescendo solves the toughest customer service challenges by delivering multi-channel Augmented AI, backed by a global team of experts. Backed by General Catalyst, we closed our Series C funding in late 2024 and acquired PartnerHero, an exceptional outsourcing firm working with some of the most interesting companies on the planet. We’re bringing a brand new platform to market, combining a best in class AI toolkit with human expertise and AI managed services and offering unparalleled value to our partners.

The Role

To fuel our growth, we’re looking for an exceptional Business Operations Lead to report to and partner with our CEO, and amplify the effectiveness of our entire Senior Leadership team. The Business Operations Lead will balance order and discipline with innovation and scrappiness to help the company navigate a fast-changing, ambiguous environment. This role is best suited for a “player/coach” - someone who rolls up their sleeves and gets work done, no matter how big picture or in the minutiae, yet who can provide insightful observations on the business to the CEO and who has the capacity to coach others and, potentially, build out a team in the future.

This is a hybrid position based in Portland, Oregon. The Business Operations Lead and CEO will work together in person, in an office setting, at a schedule to be mutually determined, with the balance of time working from home. Some travel, appx. 2-3x/quarter, can be expected, including internationally.

What You’ll Do:

Leadership Operating System: Shape and manage the objectives and operating cadence of executive team meetings and executive strategic offsites–facilitating discussions on the right topics and managing follow-up on action items
Board Engagement: Drive preparation for monthly Business Reviews with the Board as well as quarterly Board of Directors meetings, including content creation, in partnership with the legal team
Operational rigor: Establish and maintain corporate-level goals and support and scale operational reporting. Coordinate weekly leadership content and discussion around the most critical metrics and topics in the business.
CEO Communications: Support CEO preparation for all internal efforts such as extended leadership fora, all hands, functional meetings, etc. Draft content and partner with internal comms and marketing to drive design work. Represent the CEO in key meetings when needed.
Strategic Programs: Form an independent point of view on what is required to achieve company goals. Work with the executive team to understand potential gaps against strategy execution, define plans to address them, and ensure we execute on those plans (up to and including leading those efforts). Be a key liaison between the CEO and the senior/executive leadership teams.
CEO Force Multiplier: Be the right hand person to the CEO, helping optimize time commitments in partnership with the CEO’s executive assistant, provide candid and timely feedback, sharing insights around the business, and generally “plugging in” where help is needed.
Scale operations: As we grow, build our operational capacity, such as by building program management and/or strategy teams. Drive operational efficiency during M&A integration periods. Partner with leaders to track and report on key integration activities and milestones.

Potential responsibilities, based on qualifications, interest and capacity:

Supporting M&A and/or integration work, including leading integration work
Partnering with finance to drive long-range and annual planning
Standing up nascent functions or capabilities as we scale
Incorporate Agentic AI into company operations

What We Expect From You:
Excellent written and verbal communication skills including presentation skills; previous experience with board & executive communications a plus
Outstanding project management skills
Ability to multitask and prioritize in a rapidly changing environment with competing priorities
Ability to communicate clearly and directly, and to build relationships to drive accountability and action
Experience working with significant change and ambiguity (and comfort with it!)
Systems thinking and the ability to create new structures or processes
Demonstrated knowledge of CX frameworks and technology concepts; ability to learn and quickly apply new concepts
Trustworthiness to handle confidential information with integrity
8+ years total relevant experience, including:
3+ years of experience in SaaS and/or BPO
3+ years of experience in consulting, venture capital, private equity, investment banking or corporate strategy or program management

Bonus qualifications:

Prior experience as a chief of staff or program manager
Prior experience within Customer Experience and/or Customer Support
Prior experience with mergers and acquisitions (M&A)
Ability to ordinate and refine amazing communications materials

What You’ll Get In Return:

Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

How We’re Different:

At Crescendo, ethical and responsible AI is central to our approach. Our technology elevates the quality of customer interactions and significantly enhances the roles of customer service professionals, setting new industry benchmarks.

Company Culture Is At Our Core:

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

Crescendo

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