Company Overview:
DecisionLinks is a fast-growing, entrepreneurial data marketing company with offices in downtown Austin, TX, and greater Pittsburgh, PA. We specialize in credit database marketing, delivering highly targeted prospects via credit-driven direct mail, Facebook ads, and email campaigns. Our proprietary platform contains enhanced consumer records for all U.S. consumers and includes tools for automated campaign management, audience segmentation, lead nurturing, and performance analytics.
We serve a diverse national client base—including advertising agencies, lead providers, and marketing fulfillment firms—and are now building a lean, high-performance team to support rapid growth and new product initiatives centered around AI and automation.
Job Summary:
We are looking for a tech-forward, AI-experienced individual to support our leadership team and clients in an operational role that combines customer success, administrative support, account management, and AI-driven automation. This position is ideal for someone with hands-on experience in AI research, AI agent workflows, and a passion for automating repetitive tasks to create efficient, scalable systems. This is an entry level role with huge growth potential. This role is a great launchpad for someone who wants to grow into AI operations, product support, or even marketing/technical roles over time. We are a small company, so this candidate should have startup experience or experience working in a small company.
Key Responsibilities Include:
Customer Support:
- Respond to customer queries and troubleshoot issues.
- Communicate with customers via email and telephone.
- Perform Platform demonstrations and training for our customers.
- Identify customer needs and help them use platform features.
- Analyze and report platform malfunctions.
- Document common support procedures.
Administrative & Business Support:
- Work directly with the CEO and other management.
- Organize and schedule appointments and meetings.
- Order office supplies and book travel arrangements.
- Maintain and improve internal workflows using tools like Jira, Zoho, and AI-driven CRMs.
- Coordinate office procedures and reply to inquiries.
AI & Automation-Focused Tasks:
- Research, test, and implement AI tools and agents to streamline internal processes, customer service, and bookkeeping workflows.
- Continuously evaluate opportunities to improve efficiency through automation and AI-driven solutions.
- Work with management to prototype and iterate on AI-based support agents or virtual assistants.
Skills and Qualifications:
- AI experience is a must – especially in researching or deploying AI tools, workflows, or agents.
- Proven experience in customer support and business assistance or office management.
- Familiarity with AI concepts like LLMs, automation platforms (e.g., Zapier, Make, n8n), and AI assistants.
- Excellent time management, communication, and organizational skills.
- Proficiency in MS Office, QuickBooks, Jira and Zoho CRM is a plus.
- Strong analytical, research, problem-solving, and multitasking abilities.
- Ability to build rapport with clients and handle sensitive information is a must.
Job Location: This is an in person position in our downtown, East Austin, TX office.
Job Types: Full-time, Contract
Pay: From $45,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- AI: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- Sales support: 1 year (Preferred)
- Product demos: 1 year (Preferred)
Location:
- Austin, TX 78702 (Preferred)
Ability to Commute:
- Austin, TX 78702 (Required)
Work Location: In person
